Privacy Policy

Safety First Fire & Life Protection ("Safety First," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at safetyfirstny.netlify.app, contact us by phone or email, or submit a form requesting a quote, inspection, or service.

By using our website or contacting us, you agree to the practices described in this Privacy Policy. If you have questions, contact us at (718) 303-0449.

1. Information We Collect

Information You Provide Directly

When you contact us through our website forms, by phone, or by email, we may collect:

• Your name
• Phone number
• Email address
• Business name and address
• Property or job site address
• Service type requested
• Message content and any attachments you provide

Automatically Collected Information

When you visit our website, we or our service providers may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URL
• Date and time of visit

Phone Calls

When you call us at (718) 303-0449, we may record the call for quality assurance and training purposes. We will inform you at the beginning of any recorded call.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries, quote requests, and inspection bookings
• Schedule and confirm appointments
• Send service reminders and compliance follow-ups
• Provide customer support
• Improve our website, services, and user experience
• Comply with applicable laws and regulations
• Prevent fraud and protect our business and users

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Netlify Forms

Our website uses Netlify Forms to process quote requests, inspection requests, and contact form submissions. When you submit a form, your information is transmitted securely to Netlify's servers and forwarded to our team. Netlify's privacy practices are governed by their own Privacy Policy at netlify.com/privacy.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Analytics

We may use third-party analytics services such as Google Analytics to help us understand website traffic and usage patterns. These services may collect information about your visits using cookies and similar technologies. The information collected is used in aggregate and does not personally identify individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information. Third-party services we may use include:

• Google Analytics (website analytics)
• Google Fonts (typography)
• Netlify (web hosting and form processing)
• Google Maps (service area maps)

7. Data Retention

We retain personal information collected through our website and contact channels for as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, and resolve any disputes. Service records and compliance documentation are retained in accordance with applicable fire safety regulations and business record-keeping requirements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at (718) 303-0449 or use our contact form.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: